Simplify Your Daily Commute
Apply for your bus pass through our streamlined portal. The hafilat system makes transportation accessible to everyone in Abu Dhabi.
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Application Journey Map
Our unique application process ensures you receive your hafilat pass with minimal waiting time.
Document Preparation
Gather your Emirates ID, passport photo, and proof of residence before beginning your hafilat pass application.
Form Submission
Complete the digital application below with your personal details and preferred hafilat pass type.
Verification Process
Our team verifies your eligibility within the integrated hafilat transportation network.
Pass Issuance
Receive your approved hafilat pass either digitally or at designated collection points.
Eligibility Requirements
Determine if you qualify for a hafilat transportation pass based on your residency status and needs.
Residents
- Valid Emirates ID
- Proof of Abu Dhabi residence
- Recent photograph
- Completed hafilat application form
Students
- Valid student ID
- School/university enrollment proof
- Emirates ID
- Student hafilat discount form
Senior Citizens
- Age proof (60+ years)
- Emirates ID
- Medical certificate (if applicable)
- Senior hafilat priority pass form
Visitors
- Valid passport
- Visa/entry stamp
- Temporary hafilat visitor pass application
- Duration of stay proof
Documentation Center
Access the necessary forms and information to complete your hafilat pass application.
Standard Hafilat Pass Application
Complete this form for regular commuter passes within the hafilat network.
Apply OnlineStudent Discount Application
Special rates for students using the hafilat transportation system.
Apply OnlineSenior Citizen Pass
Reduced fare applications for senior citizens in the hafilat network.
Apply OnlinePhoto Requirements
Submit a recent passport-sized photograph with white background for your hafilat pass ID.
Proof of Residence
Acceptable documents include Tawtheeq contracts, ADDC bills, or official housing letters.
Renewal Process
Renew your hafilat pass 30 days before expiration to ensure continuous service.
How long does application processing take?
Standard hafilat pass applications are processed within 3-5 working days.
Can I track my application status?
Yes, use your application reference number to track your hafilat pass status online.
Where can I collect my physical pass?
Approved hafilat passes can be collected at any authorized hafilat customer service center.
Hafilat Pass Application
Complete the form below to apply for your new hafilat transportation pass.
Contact Our Support Team
Need assistance with your hafilat pass application? Our dedicated support team is here to help.
Customer Service Center
Al Wahda Mall, Level 2
Abu Dhabi, United Arab Emirates
Opening Hours: 9:00 AM - 8:00 PM (Saturday-Thursday)
Phone Support
Toll-Free: 800-555-123
International: +971 2 555 1234
Hours: 8:00 AM - 10:00 PM (7 days)
Email Support
General Inquiries: [email protected]
Application Status: [email protected]
Technical Support: [email protected]
Our main hafilat customer service center is conveniently located in Al Wahda Mall, central Abu Dhabi.