1. Introduction

At Hafilat Pass Topup, we are committed to ensuring customer satisfaction with our services. This Refund Policy outlines the conditions under which we provide refunds for our hafilat pass application and renewal services.

By using our services, you agree to the terms of this Refund Policy. Please read it carefully before proceeding with any payment.

2. Application Processing Fees

2.1. Application processing fees are generally non-refundable once an application has been submitted and entered into our system for processing.

2.2. The processing fee covers our administrative costs for handling your application, regardless of whether your application is approved or denied.

3. Refund Eligibility

You may be eligible for a refund in the following circumstances:

3.1. Technical Payment Errors

If you have been charged multiple times for the same transaction due to a technical error, we will refund the duplicate payment(s) once verified.

3.2. Service Not Provided

If we are unable to process your hafilat pass application due to our fault (not due to incomplete or inaccurate information provided by you), you may be eligible for a full refund.

3.3. Pass Fees (Not Processing Fees)

If you have paid for the actual hafilat pass fee (as opposed to just the application processing fee) and your application is rejected due to eligibility reasons, the pass fee portion may be refunded, while the processing fee will be retained.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Providing incomplete or inaccurate information in your application
• Failure to meet the eligibility requirements clearly stated on our website
• Submitting insufficient or improper documentation
• Changing your mind after submitting an application
• Requesting a different pass type after application submission
• Not responding to our requests for additional information within 30 days

5. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +971 2 555 1234
2. Provide your application reference number and the reason for your refund request
3. Include proof of payment and any other relevant documentation

We will review your refund request and respond within 5 business days. If approved, refunds will be processed to the original payment method used for the transaction.

6. Refund Timeframe

6.1. If your refund request is approved, please allow up to 14 business days for the refund to be processed and credited back to your original payment method.

6.2. The time it takes for the refunded amount to appear in your account depends on your payment provider or bank's processing time, which is beyond our control.

7. Cancellation Policy

7.1. You may cancel your application before it enters the processing stage by contacting our customer support team immediately after submission.

7.2. Once an application has entered the processing stage, cancellations are subject to the refund conditions outlined above.

8. Exchanges and Alternatives

8.1. Instead of a refund, you may choose to apply your payment toward a different type of hafilat pass or service we offer.

8.2. Such exchanges are subject to approval and may require additional documentation or payment if the new service has a higher fee.

9. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of serious illness, death in the family, or other extraordinary situations that prevent you from using your hafilat pass, please contact our customer support team with supporting documentation for special consideration.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us at:

Hafilat Pass Topup
Al Wahda Mall, Level 2
Abu Dhabi, United Arab Emirates
Email: [email protected]
Phone: +971 2 555 1234