1. Introduction

At Hafilat Pass Topup, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hafpasstopup.shop or use our hafilat pass application services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

When you apply for a hafilat pass or use our services, we may collect:

• Full name
• Emirates ID number
• Nationality
• Contact information (email address, phone number)
• Residential address
• Photographs for ID purposes
• Eligibility documentation (student ID, proof of residence, etc.)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our website, including:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you viewed
• Time spent on pages
• Click-through patterns

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing your hafilat pass applications and renewals
• Verifying your identity and eligibility
• Communicating with you about your application status
• Providing customer support
• Improving our website and services
• Conducting analytics and gathering usage statistics
• Complying with legal obligations
• Detecting and preventing fraudulent activities

4. Disclosure of Your Information

We may disclose your personal information to:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

4.2 Government Authorities

We may share your information with transportation authorities and government agencies to process your hafilat pass application and verify your eligibility in accordance with Abu Dhabi transportation regulations.

4.3 Legal Requirements

We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process, or to comply with government agency or court requests.

5. Data Security

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. All information you provide to us is stored on secure servers behind firewalls.

However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or through any of its features.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hafilat Pass Topup
Al Wahda Mall, Level 2
Abu Dhabi, United Arab Emirates
Email: [email protected]
Phone: +971 2 555 1234