1. Our Commitment

Hafilat Pass Topup is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure the hafilat transportation system is accessible to all.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

The Hafilat Pass Topup website is partially conformant with WCAG 2.1 level AA. Partial conformance means that some parts of the content do not fully conform to the accessibility standard.

3. Accessibility Features

We have implemented the following accessibility features on our website:

• Text alternatives for non-text content
• Captions and other alternatives for multimedia
• Content that can be presented in different ways without losing information
• Functionality available from a keyboard
• Users have enough time to read and use content
• Content that does not cause seizures or physical reactions
• Users can navigate, find content, and determine where they are
• Text is readable and understandable
• Content appears and operates in predictable ways
• Users are helped to avoid and correct mistakes
• Content is compatible with current and future user tools

4. Assistive Technology Supported

The Hafilat Pass Topup website is designed to be compatible with the following assistive technologies:

• Screen readers (including JAWS, NVDA, VoiceOver, and TalkBack)
• Speech recognition software
• Screen magnification software
• Keyboard-only navigation
• Switch access technology

5. Limitations and Alternatives

Despite our best efforts to ensure the accessibility of the Hafilat Pass Topup website, there may be some limitations. Below is a description of known limitations, and potential solutions:

• PDFs: Some of our older PDF documents may not be fully accessible. We are working to remediate these documents or provide alternative formats upon request.
• Maps: Some maps showing hafilat transportation routes may be difficult to use with screen readers. We provide alternative text descriptions of routes and location information.
• Third-party content: Some third-party content integrated into our website may not be fully accessible. We are working with our partners to improve the accessibility of these components.

6. Feedback and Contact Information

We welcome your feedback on the accessibility of the Hafilat Pass Topup website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

• Email: [email protected]
• Phone: +971 2 555 1234
• Address: Al Wahda Mall, Level 2, Abu Dhabi, United Arab Emirates

We aim to respond to accessibility feedback within 3 business days, and to propose a solution within 10 business days.

7. Assessment Approach

Hafilat Pass Topup assessed the accessibility of this website by the following approaches:

• Self-evaluation by our web development team
• External audit by accessibility consultants
• User testing with assistive technologies
• Automated testing tools

8. Alternative Formats

We are committed to making the hafilat pass application process accessible to everyone. If you need information in a different format, please contact us, and we will provide:

• Large print versions of documents
• Text transcripts of visual information
• Phone-based application assistance
• In-person assistance at our customer service centers

9. Continuous Improvement

We are committed to continuously improving the accessibility of our website. We will:

• Conduct regular accessibility audits
• Fix identified issues in a timely manner
• Train our staff on digital accessibility
• Involve users with disabilities in our testing processes
• Integrate accessibility into our procurement processes

10. Formal Approval

This accessibility statement was prepared on August 15, 2023, and was last reviewed on August 15, 2023.

This statement was approved by:

Mohammed Al Hashimi
Director of Customer Experience
Hafilat Pass Topup